Customer Service - FAQs


E-Vision is the nation's # 1 digital cable TV entertainment service provider. Using the most advanced Cable TV technology, we deliver access to over 160 channels of programming to homes that are within E-Vision's cabled areas. The E-Vision service offers an incredible selection of entertainment for every member of the family - all in the digital-quality picture and sound that E-Vision is known for.

Digital Cable TV is a more advanced way of transmitting TV, rather than the old "analog" transmissions of the past. Picture quality and sound quality are far better and more reliable. New innovative services are made available through a Digital Cable TV system that makes TV viewing more enjoyable. Only with digital cable you will be able to see what is on and plan your viewing through an Electronic Program Guide. Pay-Per-View service will add a new level of convenience to your enjoyment of movies at home. Other exciting innovations are made possible through Digital TV technology brought to you only by E-Vision.

Etisalat is building the network that will carry E-Vision services to all the Emirates. As you can imagine this will take us some time and large investments to complete. With a goal of 600,000 homes passed by the end of 2004, we should make good progress in reaching everyone.

Packages offered reflect the viewing preferences of residents within the United Arab Emirates. The pricing is very competitive and offers a good entertainment value for the money to our viewers. To see what is offered please click here

E-Vision Service is presently available in Abu Dhabi, Dubai, Sharjah, Al Ain & Ajman and is to grow nationwide in the near future. To find out more on areas covered, please call our toll free # at 800-5500.

A Set-Top-Box (decoder) and a Smart Card are required to receive E-Vision's digital Cable TV service. The Set-Top-Box is included in basic subscriptions and is provided by E-Vision at no additional cost to the customer.

TV channels are transmitted through a digital Cable Network, and are received through a Cable TV socket. The cable TV socket is similar to a telephone socket, which is installed in your home by our technicians.

There are various different packaged options for selection to meet your viewing interests. Presently, E-Vision provides its Basic package, eFirstnet packages, ePehla packages, all of Showtime's cable packages, ART Cable package, Orbit package and also several individual Premium channels as an Ala Carte option.

Yes and there is a very low additional outlet rate of Dhs. 25 designed to provide all subscribed services to all the TV's in your home.

Yes and there is a very low additional outlet rate of Dhs. 25 designed to provide all subscribed services to all the TV's in your home.

No. E-Vision services are delivered by underground cable. Weather conditions do not affect service.

Yes! E-Vision gives its subscribers Interactive service such as e-Games. E-Vision presently has five exciting games to be played on TV and is constantly working towards getting more games, and other interactive services to fulfill our customer needs. Click here for more…

e-View is E-Vision's Pay Per View service. Launched November 30, 2002 as the first Interactive Pay Per View service in the region, e-View is one of E-Vision's Premium services, which allows you to watch the latest Arabic, Bollywood & Hollywood movies, from the comfort of your home, on your television screen, 24 hrs a day. Just use your E-Vision remote control and tune to e-View menus on Channel 220 & 221 to see what is playing. Once you buy a movie you can enjoy it for the whole day. For film previews and trailers, tune to channel 200 or click on "View Trailers" on this website.
To know how to order a movie, please
Click Here.

The first and only kids channel that belongs to the children of the UAE. A fantasyland for kids where they can learn, discover, love and laugh. From everyone's lovable cartoon characters to live action, there's something for children of all ages and nationalities. Click here for more information on e-junior and for new features such as kid's online drawing board and much more…

All our programs are carefully selected for their entertainment and educational value. Research shows the value of using entertainment for education and that is very much what e-junior  is all about.

You can mail your payments to the address that appears on the reverse side of your E-Vision billing statement. For your convenience, all ETISALAT Cash Payment Machines and Payment Counters also accept E-Vision bill payment. The most convenient way to pay is by giving E-Vision Standing Credit Card instructions, which permit monthly charges to be made to your credit card.

If your payment is not received by the due date that appears on your E-Vision billing statement, your bill will be considered pass due and service may be disconnected temporarily. To avoid such difficulties we request our customers to pay their bills well in advance of the due date of the billing statement.

No. E-Vision provides its customers two-months temporary-out-service period in a year, upon customer request. All you have to do is call our Toll-Free 800-5500 and give us vacation schedule